Terms of use of the sevona.fr website

The data is kept for a period that does not exceed the time necessary for the purposes for which it was collected. The express consent of the User will be sought regarding the receipt of the publisher's commercial offers. In accordance with the provisions of Law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms, the User has the right to access, query, modify and delete information concerning him/her, to be exercised at any time with the publisher, either directly on the Site via the "contact" section, or by post to the following address: PCW31 - SL, 79 Bis rue des lacs LESPINASSE 31150, or by e-mail to: Contact.

For security reasons and to avoid any fraudulent request, this request must be accompanied by proof of identity. After processing the request, this receipt will be destroyed. Possibly: The information collected may be communicated to third parties linked to the publisher by contract for the performance of subcontracted tasks necessary for the management of the User's account, and without the latter having to give his authorization. In the event of a proven infringement of legal or regulatory provisions, this information may be communicated upon express and reasoned request from the judicial authorities.

The publisher has endeavoured to put in place all necessary precautions to preserve the confidentiality and security of the personal data processed and to prevent them from being distorted, damaged, destroyed or accessed by unauthorised third parties. Technical and organisational security measures have been put in place. However, the publisher does not control all the risks associated with the operation of the Internet and draws the attention of Visitors to the existence of possible risks inherent in its use and operation. In the event that, when consulting the Site, the User accesses personal data, he or she shall refrain from any collection, any unauthorized use and any act that may constitute an infringement of the privacy or reputation of individuals. The publisher accepts no liability in this regard.

Cookies:

Users are informed and accept that a cookie may be installed on their computer equipment when visiting the Site. It allows the identification of the Visitor and the recording of actions carried out on the Site. The information collected in this context will only be used to monitor the volume, type and configuration of traffic using this Site, to develop its design and layout, and more generally to improve the quality of the service offered. This allows the User who has already created an account to be automatically connected to it without having to re-enter his personal information. The settings of the User's Internet browser allow the User to be informed and to refuse the installation of the cookie.

Product Information

The products covered by these general terms and conditions of sale are those that appear on the website sevona.fr. They are offered while stocks last. The products are described and presented as accurately as possible. If errors or omissions occur in this presentation, the Seller cannot be held liable. Photographs of the products are not contractual. Minimal differences between a product and its photograph may exist, depending in particular on the resolution and colour definition of the User's screen.

Price
The Seller reserves the right to modify its prices at any time, but undertakes to apply the prices in force indicated at the time of the order, subject to availability on that date. Prices are indicated in euros. They do not take into account the delivery costs, which are invoiced in addition, and indicated before the order is validated. They take into account the VAT applicable in mainland France on the day of the order and any change in the applicable rate will be automatically reflected in the price of the products in the online store. If one or more taxes or contributions, particularly environmental taxes, were to be created or modified, either upwards or downwards, this change could be reflected in the selling price of the products. Payment of the full price must be made at the time of ordering. In the event of an erroneous or manifestly derisory price being displayed, for whatever reason (computer bug, manual error, technical error, etc.), the order (even if validated by the Site) will be cancelled, of which the Customer will be informed as soon as possible. He will then be able, if he wishes, to place his order again at the corrected and exact price.

Order
The Customer has the option of placing his order from the online catalogue, within the limit of available stocks. For the order to be validated, the following process must be followed: Selection of the item(s) (color, etc.) and addition to the shopping cart (the shopping cart located at the top right of the screen informs the Customer that the Site has taken into account the selections by indicating the number of products it contains.), Validation of the content of the shopping cart, Identification on the Site if the Client is not already identified, or creation of an account if the Client does not yet have one (see "Account creation"), Choice of address and delivery method (unless otherwise specified by the Client, the billing address will automatically be the same as the delivery address), Choice of payment method and entry of the corresponding required information (at each step, the Client will be able to view the details of his order, as well as its total price in order to be able to correct any errors: quantity, etc., before confirming). The sale will be considered final after the Seller has sent the order confirmation to the Client (containing the details of the products ordered, their price, delivery and billing address) by e-mail, which the latter must save and print, and after the Seller has collected the full price. Any order implies acceptance of the prices and descriptions of the products available for sale. In the event of the unavailability of an ordered product, the Client will be informed by email as soon as possible and, if applicable, reimbursed no later than thirty (30) days following payment by the Client, whose order will then be cancelled. In certain cases, including non-payment, incorrect address or other problem with the Customer's account, the Seller reserves the right to block the order until the problem is resolved. The order for this product will be cancelled if necessary. Similarly, the Seller reserves the right not to validate the order in the following cases: abnormal orders in terms of their number or the quantities ordered, abnormal or abusive exchanges or returns by the Client, existing dispute(s) with the Client, etc.

Payments on Sevona

For online purchases, Sevona offers the following payment methods, depending on the options displayed at checkout:

• Card payment through Stripe.
• PayPal.
• Klarna.

Payment in instalments may be offered at checkout, subject to eligibility and approval by the provider. The payment schedule, any fees and the applicable terms are displayed before you commit.

Bank transfer is not offered for new orders. Cash payment for local collection is available only when this option is offered at checkout, subject to the applicable collection conditions.

Enter payment details only in the dedicated payment forms. Your bank or payment provider may request additional authentication. Never send your full card number or security code by email.

For questions, contact boutique@sevona.fr.

Proof of Transaction
The computerized records, kept in the Seller's computer systems in security conditions that comply with the relevant requirements, will be considered as proof of communications, orders and payments made between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as evidence.

Dispatch
Except in the event of temporary unavailability, force majeure, or periods of closure of the online store (which will be clearly announced on the home page): any order placed on the Site from Monday to Friday before 2 p.m. will be processed the same day; After 2 p.m., it will be processed the next day. Any orders placed on Friday after 2 p.m., Saturday and Sunday will be processed the following Monday; It is specified that orders placed on a public holiday will be processed the next working day.

Delivery

The applicable delivery method, charges and timeframe are specified before the order is confirmed. Delivery follows the option selected at checkout, to the stated address or collection point. Please check these details before confirming. If a parcel is returned because the customer supplied an incorrect or incomplete address, any new dispatch charges will be communicated for agreement beforehand. For tracking or assistance, contact boutique@sevona.fr.

If delivery is late, contact Sevona. You may request delivery in writing within an additional reasonable period and then terminate the contract if delivery still does not take place. Immediate termination remains possible in the cases provided by law, including a refusal to deliver or a delivery date essential to the contract. Amounts paid are then refunded within 14 days of termination.

For a carrier offered by Sevona, risk passes when the customer or their designated third party, other than the carrier, takes physical possession. If the parcel appears damaged, you may refuse it or report the damage and contact Sevona promptly, with photos if possible. Signing the delivery note or making no reservations does not remove your statutory guarantees.

Returns, delivery errors and defective products

Sevona does not offer discretionary returns or exchanges beyond the statutory right of withdrawal and applicable statutory guarantees.

For any return request or complaint, contact Sevona at boutique@sevona.fr, providing your order number and a description of your request. You may attach photos to help us assess it, without limiting your statutory rights.

If you change your mind and exercise your right of withdrawal, you bear the direct cost of returning the goods, provided you were informed of this before purchase.

If Sevona sent a product different from the one ordered, Sevona will cover the necessary return and replacement shipping costs. Where a defect is covered by the statutory guarantee of conformity, the remedy is provided at no cost to the customer, including necessary transport costs.

Sevona remains your point of contact for the statutory guarantee of conformity, including for clearance items. We may arrange service with the brand or manufacturer without requiring you to deal exclusively with them. Damage resulting from misuse is not automatically covered by this guarantee.

Please contact us to arrange the appropriate service and return instructions. This step is not a prior authorisation requirement for exercising your statutory rights. Return address: PCW31 - SL, Service retours Sevona, 79 bis rue des lacs, 31150 Lespinasse, France. These arrangements do not restrict your statutory guarantees or the statutory periods for exercising them.

Right of withdrawal and refunds

For a distance purchase, you have 14 calendar days to notify us of your withdrawal without giving a reason, starting on the day after you, or a person designated by you other than the carrier, receive the goods. For goods from one order delivered separately, the period starts upon receipt of the last item. If the deadline falls on a Saturday, Sunday, public holiday or non-working holiday, it extends to the next working day. Sale and clearance items also benefit from this right, subject to statutory exceptions.

Before the deadline, send a clear statement of your decision to boutique@sevona.fr or PCW31 - SL, Service retours Sevona, 79 bis rue des lacs, 31150 Lespinasse, France. You may use the template below, but this is optional. No reason or prior return authorisation is required to exercise this right.

Send the goods back without undue delay and within 14 days of notifying us of your withdrawal, to the address above. You bear the direct return costs, provided you were informed before purchase. This does not apply to a defect covered by a statutory guarantee or an incorrect item sent by Sevona.

Return the product with its accessories, carefully protected, preferably in its original packaging. Please protect the product box inside a suitable shipping carton and do not attach a shipping label directly to the product box. Missing original packaging does not by itself remove the right of withdrawal. Damage to the product or its retail packaging attributable to the customer and resulting from handling beyond what is necessary to establish the product’s nature, characteristics and functioning may result in a deduction corresponding to the actual, documented loss in value, provided the customer was informed of the right of withdrawal beforehand. Transport damage is assessed to establish its cause and is not automatically charged to the customer. There is no automatic refusal or fixed depreciation charge.

The health or hygiene exception applies only to goods supplied sealed, unsealed by the consumer after delivery and genuinely unsuitable for return for those reasons. It does not automatically apply to every cosmetic, perfume or opened package. Statutory guarantees remain applicable.

Following withdrawal, the amounts due are refunded without undue delay and within 14 days of notification, including the standard delivery costs relating to the withdrawal. Additional costs resulting from your express choice of a more expensive delivery method are not refunded. Unless we offer to collect the goods, we may withhold reimbursement until we receive them or you provide proof of dispatch, whichever occurs first. We use the original payment method unless you expressly agree to another method at no cost. No payment-processing or refund-handling fees are deducted.

Withdrawal notice template
To: PCW31 - SL / Sevona, 79 bis rue des lacs, 31150 Lespinasse, France — boutique@sevona.fr.
I/We hereby give notice of my/our withdrawal from the contract for the sale of the following goods: …
Ordered on / received on: …
Order number (optional): …
Name and address of the consumer(s): …
Date: …
Signature of the consumer(s), only if sent on paper: …

Force majeure

All circumstances beyond the control of the parties that prevent the performance of their obligations under normal conditions are considered grounds for exoneration. The party invoking such circumstances must immediately notify the other party of their occurrence and disappearance. Any irresistible facts or circumstances external to the parties and unforeseeable will be considered as a case of force majeure. The following are expressly considered to be cases of force majeure or fortuitous events, in particular natural disasters, earthquakes, storms, floods, fires, strikes, blockages of means of transport or supply, shutdown of telecommunications networks or difficulties specific to telecommunications networks external to the parties (external intrusion, viruses, etc.), fortuitous breakdowns, pandemics, shortages, wars, etc. After a period of one month, and in the event that the event constituting a case of force majeure persists, the order will be cancelled and, if necessary, will be reimbursed by the same payment method as that used to place the order within a maximum period of thirty (30) days.